TERMS + CONDITIONS.

MISSION

“Myrtle & Broadway Limited exists to create thoughtfully designed products, experiences, and content that contribute positively to people, communities, and the planet. Our mission is to build a values-led business that demonstrates that creativity, commerce, and conscience can work together to produce meaningful and lasting impact.

We are committed to promoting diversity, equity, and inclusion (DEI) throughout our organisation and supply chain. We actively seek to collaborate with and support suppliers, makers, and partners from under-represented communities and small independent businesses, particularly within the United Kingdom. We operate with transparency, fairness, and respect, and aim to contribute to wider social justice by ensuring that our work, partnerships, and platforms elevate diverse voices and create equitable opportunities.

Environmental stewardship is central to our operations. Myrtle & Broadway Limited is committed to reducing its environmental footprint through responsible production and resource management. This includes operating a closed-loop water system to minimise water consumption, utilising highly energy-efficient kiln technology, transitioning our operations to renewable energy wherever possible, and using 100% recycled and recyclable packaging materials. We continuously evaluate our practices to reduce waste, conserve resources, and contribute to a regenerative and circular economy.

Alongside our environmental commitments, we seek to create tangible social impact by supporting children facing serious illness. Myrtle & Broadway Limited is committed to contributing time, resources, and financial support to initiatives that improve the wellbeing, confidence, and quality of life of terminally ill and seriously sick children and their families. Through charitable partnerships, fundraising, and awareness initiatives, we aim to ensure our work meaningfully benefits this community.

In all that we do, Myrtle & Broadway Limited strives to operate as a responsible and ethical business that balances profit with purpose, creating products and experiences that enrich lives while protecting the environment and supporting those most in need.

Guided by integrity, creativity, and responsibility, it is my aim that the business seeks to operate in a way that balances profitability with positive impact; supporting people, communities, and the environment while demonstrating that thoughtful business can be both commercially viable and deeply human.” Jez Rose, February 2026

GENERAL

These terms and conditions set out the basis on which you use Jez’s websites and place orders for items from his business, Myrtle & Broadway Limited, which owns the Jez Rose brands, including The Journey. By purchasing goods from Jez Rose you are deemed to have understood and accepted these terms. The legal supplier of the goods featured is Myrtle & Broadway Limited.

You may contact us by email at support@thatjezrose.com. Communication to and from the Jez Rose brands may be recorded or monitored as part of our efforts to further improve service to our clients.

We may contact you for marketing purposes by email, mail, or text with relevant offers from Jez Rose and his associated brands. We may also contact you for market research purposes.

Registered Addresses (not to be used for correspondence): 2 Kingsbrook, Corby, NN18 9HY, United Kingdom. Registered in England and Wales. Company registration number: 08353493.

DATA PROTECTION

Myrtle & Broadway Limited will not disclose buyers' information to third parties other than essentially when order details are processed as part of order fulfilment (for example, when automatically sent to credit card providers for verification). Data collected by us is used to take and fulfil customer orders, administer and enhance the site and service and we will only disclose information to third-parties for goods delivery purposes, and inform you of our own products we think may be of interest to you, however, you will always be given the option to opt-out of receiving these emails.

COOKIES

Cookies are small text files used by a large percentage of websites that assist a website in providing high quality, functional websites. They are an integral part of providing an online shopping website. In addition to being necessary to allow you to use all parts of this website, some cookies also collect information about how you use our website and so that we may improve how people experience this website.

By using and browsing our website you are consenting to cookies being used in accordance with this policy. If you do not consent you can disable cookies from within your browser settings. For more information on doing this please visit: aboutcookies.org.

PAYMENT

Orders will not be despatched/processed until payment has been received in full and our order handling agency has confirmed this.

We accept all major credit and debit cards and contactless forms of payment including Apple Pay.

Card details are checked and verified by a third party, and goods are despatched once authorisation has been obtained. All payments made in our online shop are handled by a secure third party payment handling company and no credit card numbers are held or stored in clear text on any website.

We do not store credit card details nor do we share financial details with any third parties.

ORDERS

A contract is formed between Myrtle & Broadway Limited and you when we despatch or release the goods you have ordered. Until the goods are despatched the order may be cancelled. Exceptions apply to personalised items and goods made to order, which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see ‘Returns’ below. For security reasons, we may restrict the volumes of certain items to be sold in any one transaction. Payment will be taken in full at the time of order. Our payment partner will convert your order into your relevant currency. We aim to despatch your order within 24 hours, however, this may be longer during busy periods. If you need your order urgently, please email us and we will do what we can to assist.

We hope you understand that when we plan live events such as workshops, places are sold for a very limited number and in some circumstances, venues and caterers and other resources require firm commitments from us. Your reservation secures your limited place and as such is non-refundable, as stated at the time of booking. If you are unable to attend, you may offer your place to a colleague or friend to attend instead, or credit the place to an alternative live event of the same value.

Sales of online learning and development products, such as The Journey come with a 100% money-back guarantee. If you do not believe your investment in the product was worth it, we will refund the full amount you paid. Simply email support@thatjezrose.com quoting your order number.

COMPLAINTS

If you do have a complaint please write to us at: support@thatjezrose.com. We welcome and learn from feedback and aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.