Ts&Cs

GENERAL

These terms and conditions set out the basis on which you use Jez’s websites and place orders for items from his business, WhatIfOnly Limited, which owns the Jez Rose brand. By purchasing goods from Jez Rose you are deemed to have understood and accepted these terms. The supplier of the goods featured is WhatIfOnly Limited.

You may contact us by email at pa@thatjezrose.com Communication to and from the Jez Rose brands may be recorded or monitored as part of our efforts to further improve service to our clients.

We may contact you for marketing purposes by email, mail, or text with relevant offers from Jez Rose and his associated brands. We may also contact you for market research purposes.

Registered Addresses (not to be used for correspondence):
2 Kingsbrook, Corby, NN18 9HY, United Kingdom. Registered in England and Wales. Company registration number: 16441285

DATA PROTECTION

WhatIfOnly Ltd will not disclose buyers' information to third parties other than essentially when order details are processed as part of order fulfilment (for example, when automatically sent to credit card providers for verification). Data collected by us is used to take and fulfil customer orders, administer and enhance the site and service and we will only disclose information to third-parties for goods delivery purposes, and inform you of our own products we think may be of interest to you, however, you will always be given the option to opt-out of receiving these emails.

COOKIES

Cookies are small text files used by a large percentage of websites that assist a website in providing high quality, functional websites. They are an integral part of providing an online shopping website. In addition to being necessary to allow you to use all parts of this website, some cookies also collect information about how you use our website and so that we may improve how people experience this website.

By using and browsing our website you are consenting to cookies being used in accordance with this policy. If you do not consent you can disable cookies from within your browser settings. For more information on doing this please visit:aboutcookies.org.

PAYMENT

Orders will not be despatched/processed until payment has been received in full and our order handling agency has confirmed this.

We accept all major credit and debit cards and contactless forms of payment including Apple Pay.

Card details are checked and verified by a third party, and goods are despatched once authorisation has been obtained. All payments made in our online shop are handled by a secure third party payment handling company and no credit card numbers are held or stored in clear text on any website.

We do not store credit card details nor do we share financial details with any third parties.

ORDERS

A contract is formed between the WhatIfOnly Ltd and you when we despatch or release the goods you have ordered. Until the goods are despatched the order may be cancelled. Exceptions apply to personalised items and goods made to order, which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see ‘Returns’ below. For security reasons, we may restrict the volumes of certain items to be sold in any one transaction. Payment will be taken in full at the time of order. Our payment partner will convert your order into your relevant currency. We aim to despatch your order within 24 hours, however, this may be longer during busy periods. If you need your order urgently, please email us and we will do what we can to assist.

We hope you understand that when we plan live events such as retreats, places are sold for a very limited number and in some circumstances, venues and caterers and other resources require firm commitments from us. Your reservation secures your limited place and as such are non-refundable, as stated on the booking pages. If you are unable to attend, you may offer your place to a colleague or friend to attend instead, or credit the place to an alternative live event of the same value.

Sales of online learning and development products, such as The Journey come with a 100% money-back guarantee. If you do not believe your investment in the product was worth it, we will refund the full amount you paid. Simply email pa@thatjezrose.com quoting your order number.

COMPLAINTS

If you do have a complaint please write to us at: pa@thatjezrose.com. We welcome and learn from feedback and aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.